Orders received by 1pm for stock products are delivered on the next working day between 9am and 5pm. Non-stock items that are being made to order are delivered on the next working day after production. Lead in times for non-stock items vary from 3 to 10 working days depending on the product.
Deliveries up to 50kg are sent by courier pack.
Deliveries for up to 1 tonne which is usually 40no. 25kg bags or 48no. 10 Litre tubs.
Pallets arrive on an 18t curtain sided vehicle with tail lift. Please inform us of any restrictions to access. Offload area for tail lift must have level hard standing of tarmac or boards to run the driver’s pallet truck onto. This is not required where there is a fork lift or machine on site.
Where delivery is attempted, and no one is present to receive the goods, the goods may be taken back to the transport depot and a second additional delivery charge may apply. Any additional cost for delivery will be the customers responsibility.
Quantities and coverage
We are happy to work out quantities required for you.
COVID-19 Return Policy – Suspended. We are currently not taking returns back to stock.
Dry powder products of standard stock items can only be returned within a short period of two weeks and must be in new condition which will be decided at our sole discretion.
Wet products of standard stock items made with lime putty can be returned within 6 weeks subject to condition, decided at our sole discretion.
Items made to order are not returnable. These include pigmented decoration products and coloured renders.
The arrangement and cost of return deliveries is the responsibility of the customer.
A restocking charge of 15% of the original sales price is applied.
Please see our Terms & Conditions.
For advice on our services and products call us on
01962 713 636